"If you see your cable company calling, you think its important," Wilkinson said. Then call Spectrum (at their customer service number on your bill) and ask if there is any such person working there. Spectrum representatives will always have an account number." Spectrum recently sent out a warning to customers saying: "If an offer doesn't sound right, customers may ask the representative on the phone to validate they are a employee by looking up their account number. We contacted Spectrum, and the company said it has other complaints of these calls. It was only natural they'd start pretending to be your cable company. Scammers have been spoofing the numbers of the FBI and IRS for several years now and getting people to answer the phone that way.
Instead, it was a case of "spoofing," where a fake number shows on your caller ID. When the caller then told her she could save money by signing up for a satellite TV service instead, Wilkinson realized it wasn't really Spectrum Cable on the line.
"They can see your billing price right there!" "These are questions I would think Spectrum would already know," she said. "Naturally, in this day and age, who doesn't want to save money? So I said yes, and he said, 'Great, now tell me how much you are paying.'"īut that last comment from the phone rep raised a red flag. "He asked, 'Do you want to save money," Wilkinson said. The caller immediately offered to help lower her bill, so Wilkinson perked up. "It appeared that Spectrum was calling, our provider for internet, phone and cable services, so I answered, " Wilkinson said. Her cable company, Spectrum, was showing on her caller ID, so Wilkinson did what she normally doesn't do with unexpected calls: she answered. Products pricing and services may differ in different areas.MOUNT HEALTHY, Ohio - Jackie Wilkinson recently picked up an unknown call at her home. Contract buyout forms must be received by Charter within 60 days of installation of the Spectrum Triple Play or 2 weeks from the date listed on the competitor's final bill statement, whichever is later.
#SPECTRUM TV PHONE NUMBER VERIFICATION#
Upon receipt of the forms and verification of eligibility, a check in the amount equal to the early termination fee charged by your previous provider on your final bill (not to exceed $500), will be mailed to your Spectrum service address. A copy of the final bill from the previous provider with early termination fees clearly marked and completed in addition to the ‘Contract Buyout Form’ are required to qualify for the contact buyout program.
#SPECTRUM TV PHONE NUMBER INSTALL#
◊ Contract Buyout Information: To qualify for contract buyout program order and install a qualifying new customer Triple Play Promotion or limited Double Play promotion (Note offers not available in all areas).
Trademarks belong to their respective owners. Services are subject to all applicable service terms & conditions, which are subject to change. Credit approval, prepayment or major credit card may be required. TV equipment required & is extra Charter Internet modem is required & included in price Phone taxes, fees, & surcharges are included in price other equipment, install, taxes, fees & surcharges may apply. Offers are valid for a limited time only, to qualifying residential customers who have not subscribed to applicable services within the previous 30 days and have no outstanding obligation to Charter. General Disclaimer: ©2018 Charter Communications, Inc.
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